Nick is a leading expert in operationalizing customer insight and customer strategy and was listed in the top 25 CX influencers by CX Magazine and top 150 Global Influencers and Thought Leaders by SurveySensum. As both a Certified Customer Experience Professional and a Certified Member of the Market Research Society, Nick has been helping organisations measure and improve their customer experience for almost 20 years.
Sarah is Orlo's Customer Success Manager for Transport and Hospitality. She has 7 years of experience in the world of social media, previously working in both B2B and B2C businesses. Sarah has worked hard on various award-winning campaigns and social media strategies throughout her time in the industry and is now passionate about ensuring customers are also achieving their social media goals and how Orlo can support them on that journey.
With a wealth of marketing experience, Lucy is Pura’s social media expert, leading the impactful and innovative social strategy for the new eco-friendly brand that has been disrupting the baby care sector since its launch in 2020.