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Our Speakers & Agenda

Here's who you'll be hearing from...

It's a pretty exciting line-up, even if we do say so ourselves!

Nick Lygo-Baker

Ex-Head of Customer Excellence for Pizza Hut and Founder of Paradigm CX Ltd

Nick is a leading expert in operationalizing customer insight and customer strategy and was listed in the top 25 CX influencers by CX Magazine and top 150 Global Influencers and Thought Leaders by SurveySensum. As both a Certified Customer Experience Professional and a Certified Member of the Market Research Society, Nick has been helping organisations measure and improve their customer experience for almost 20 years.

Sarah Broadfield

Customer Success Manager at Orlo

Sarah is Orlo's Customer Success Manager for Transport and Hospitality. She has 7 years of experience in the world of social media, previously working in both B2B and B2C businesses. Sarah has worked hard on various award-winning campaigns and social media strategies throughout her time in the industry and is now passionate about ensuring customers are also achieving their social media goals and how Orlo can support them on that journey.

Lucy Jones

Head of Social Media at Pura

With a wealth of marketing experience, Lucy is Pura’s social media expert, leading the impactful and innovative social strategy for the new eco-friendly brand that has been disrupting the baby care sector since its launch in 2020.

So, what will they be covering?

Here's what to expect from our line up...

Real-world examples 🌍

With the help of our expert panellists, we'll take a look at which brands are winning when it comes to unifying social customer service and marketing and hear from the panel on their experiences.

Tips & Tricks ✏️

Prepare to leap into the new year fully armed with a whole host of tips and tricks on how to bolster your social strategy and make 2022 the year you take the crown when it comes to social media engagement!

Inspiration 💡

Get up to speed with all the hot topics covered in our latest whitepaper, where we take a look at the trends, risks and opportunities for brands engaging and servicing customers on social media. 

Conversation 💬

We'll be rounding off our session by getting our speakers involved in a good old chin wag! They'll be taking part in a panel discussion, giving you the opportunity to put your questions forward and gain the perspective of our experts.

Watch on-demand now...

Want to leap into the new year fully armed with a whole host of tips and tricks on how to bolster your social strategy?! Well, you can! Click the button below to watch our latest virtual event and make 2022 the year you take the crown when it comes to social media engagement.

Watch now
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